Privacy Policy

Last modified date: March 12, 2025

1. Introduction

By using topup-balance.com, you agree to the processing of your data under the terms and conditions set out in this Privacy Policy. Please read this document carefully and ensure that you fully understand our policy regarding your personal data before accessing or using any of our services. If you do not accept these terms, you must immediately stop using this website and our services.

2. Glossary

User: An individual or an organization that uses topup-balance.com to fulfill a particular function.

Customer service: The staff of topup-balance.com providing assistance to users and addressing issues related to the website.

Supplier: A legal entity supplying goods or providing services to topup-balance.com.

Personal data: Any information directly or indirectly related to a user of topup-balance.com.

"We", "us", "our": Refers to topup-balance.com.

"You", "your(s)": Refers to an individual or legal entity using the services of topup-balance.com.

Terms of Use: The rules governing the use of topup-balance.com, available on the website.

Privacy Policy: This document regulating data processing practices.

3. Data Collection and Processing

We collect and process the following personal data:

Personal and contact details (name, surname, email, and other verification data).
Transaction details conducted via topup-balance.com.
Communication records (phone calls, emails, and chat correspondence).
IP address.
Any additional data voluntarily provided by you (e.g., through customer support interactions).

In case of a business merger, acquisition, or sale, your personal data may be disclosed to prospective or actual buyers as part of the transaction process.

4. Refusal to Process Data

You have the right to opt out of marketing data processing and analytics tracking. You can disable these options in your account settings at any time. If you change your mind, you can re-enable data processing by updating your preferences in the same section.

5. KYC / AML

Siamocean OÜ has internal rules for customer verification. Depending on the nature of your transactions, additional verification may be required. ID verification is necessary to comply with our regulatory obligations.

6. Third-Party Services

topup-balance.com collaborates with trusted third-party providers, including hosting services, payment processors, mobile network operators, fraud prevention systems, and marketing tools. These providers help enhance our services and ensure security. We require them to comply with data protection laws and handle personal information securely.

7. Security

We implement security measures to protect your personal data from loss, misuse, alteration, or destruction. For security reasons, we do not disclose all details of our protective measures. Our staff undergoes strict security checks, and all data-related decisions follow a strict approval protocol. topup-balance.com stores user data on physically protected and monitored servers. To maintain security, our website may undergo maintenance at any time.

8. Privacy Policy Modifications

We reserve the right to update this Privacy Policy in accordance with applicable laws and changes in our data processing practices. If significant changes are made, we will notify you in advance via email or a notification on our website. We encourage you to review this page periodically to stay informed.

9. Questions and Claims

If you have any questions regarding your personal data or this Privacy Policy, please contact us via the Contact Form.

If you believe that our data collection, usage, disclosure, or storage violates any applicable data protection laws, please submit your claim through the Contact Form. We will review your complaint within a reasonable timeframe and respond accordingly.

For general inquiries or service-related issues, please reach out via the Contact Form.

10. Other Important Information

By following links on our website, you may be redirected to third-party sites. We do not control their content or data handling policies. We recommend reviewing their privacy policies before submitting any personal data.

Please report any errors, inaccuracies, or service issues using the Contact Form available on the Contact Us page.

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