Your Shopping Cart is empty
Don't miss out on great deals!
Start shoppingYour Shopping Cart is empty
Don't miss out on great deals! Start shopping or log in to view products added
Start shoppingCart
Checkout Continue shopping
-
+
Choose country
Privacy Policy
Last modified: April 4, 2025
1. Introduction
By using topup-balance.com, you agree to the processing of your data according to the terms set out in this Privacy Policy. Please read this document carefully and ensure that you fully understand our data handling practices before accessing or using any of our services. If you do not agree with these terms, you must immediately stop using our website and services.
2. Definitions
User: An individual or entity that uses topup-balance.com for a specific purpose.
Customer Service: The support team of topup-balance.com assisting users and handling related issues.
Supplier: A legal entity that provides goods or services to topup-balance.com.
Personal Data: Any information directly or indirectly related to a user of topup-balance.com.
“We”, “our”: Refers to topup-balance.com.
“You”, “your”: Refers to any person or entity using the services of topup-balance.com.
Terms of Use: The set of rules governing the use of topup-balance.com, available on the website.
Privacy Policy: This document regulating how we collect and process personal data.
3. Data Collection and Processing
We collect and process the following personal data:
- Personal and contact details (e.g., name, surname, email, and verification data).
- Transaction information performed through topup-balance.com.
- Communication records (calls, emails, and chat correspondence).
- IP address.
- Any additional information voluntarily submitted by you (e.g., through support).
In the event of a business merger, acquisition, or sale, your data may be disclosed to prospective or actual buyers as part of the transition process.
4. Refusal of Data Processing
You have the right to opt out of data processing for marketing and analytics purposes. You may disable such options in your account settings at any time, and re-enable them if you change your mind.
5. KYC / AML
Siamocean OÜ has internal procedures for customer identification. Depending on your transactions, further verification may be required. Identity verification is necessary to comply with legal obligations.
6. Third-Party Services
topup-balance.com works with trusted third-party providers, including hosting services, payment processors, mobile operators, fraud prevention systems, and marketing tools. These providers are required to comply with data protection laws and handle personal information securely.
7. Security
We implement appropriate security measures to protect your personal data from loss, misuse, alteration, or destruction. For security reasons, we do not disclose full details of our measures. All data-related decisions follow strict internal protocols. Your data is stored on protected and monitored servers.
8. Changes to the Privacy Policy
We reserve the right to update this Privacy Policy in accordance with applicable laws and changes in our data processing practices. If significant changes are made, we will notify you in advance via email or a notice on our website.
9. Questions and Complaints
If you have any questions regarding your personal data or this Privacy Policy, please contact us via the Contact Form.
If you believe our data collection, usage, disclosure, or storage violates applicable data protection laws, you may submit a complaint via the Contact Form. We will review and respond within a reasonable timeframe.
For general inquiries or service issues, please contact us using the Contact Form.
10. Other Important Information
By following external links on our website, you may be redirected to third-party websites. We do not control their content or privacy practices. We recommend reviewing their privacy policies before providing any personal data.
Please report any issues, errors, or technical problems via our Contact Form.
11. Restrictions on U.S. Users
We do not provide services to U.S. citizens or residents. Our platform and services are not intended for use by individuals or entities located, residing, or incorporated in the United States.
Some of our products (such as eSIM plans that cover the U.S.) are intended exclusively for international travelers visiting the United States. We do not target or serve users from the U.S. directly or indirectly.
Any orders placed by U.S. citizens or residents in violation of this restriction will be automatically canceled and deemed void without eligibility for a refund or service activation.