Terms of Use

1. General Terms

Thank you for using our services at topup-balance.com, provided by Siamocean OÜ (Registration Number: 14774840), registered at: Vesivärava tn 50-201, 10126 Tallinn, Estonia.

topup-balance.com offers the sale of digital products, prepaid balances for mobile operators worldwide, gift certificates from retail stores, game activation codes, and eSIMs for travel.

2. Website Registration

To register on topup-balance.com, you need to provide your email and accept the Terms of Use and Privacy Policy.

You can edit your registration information in the "My Account" section of your user panel.

3. User Account

Your account on topup-balance.com is personal and cannot be transferred to third parties in accordance with the Terms of Use.

4. Payment for Services

You can place orders and make payments 24/7.

Most products and services are delivered automatically within 6 minutes. However, some orders may take up to 10 business days. We cannot control the processing speed of such orders as it depends on payment gateways or suppliers.

topup-balance.com guarantees that the prepaid codes provided to customers have not been used at the time of delivery. Once delivered, customers are fully responsible for their use.

Each product or service is subject to the provider's terms. Please read the provider’s rules and conditions before purchasing. We are not responsible for products provided by suppliers.

We reserve the right to refuse a sale if security measures are violated.

All purchases are final and non-refundable, regardless of who makes the purchase or whether the transaction was authorized by you.

Transaction fees may change at any time without prior notice, except when a payment has already been processed.

5. Responsibility

You are fully responsible for any errors or damages resulting from your use of our services.

You must enter correct recipient information, including account name and mobile phone number. All costs arising from incorrect data entry are the user’s responsibility.

If you violate the Terms of Use, your account may be closed, your balance canceled, and you will still be responsible for any violations.

You are not allowed to transfer the rights and obligations arising from this agreement to third parties without our prior written consent.

Resale of products or services purchased from topup-balance.com is prohibited.

6. Illegal Activities

The use of topup-balance.com for any illegal purposes, including fraud and money laundering, is prohibited.

If suspicious activity is detected, we will report it to the appropriate authorities.

7. Force Majeure

The parties are not liable for any delays or failures in fulfilling obligations, or for any losses caused by force majeure.

The party affected by force majeure must notify the other party within 10 days of the event.

If events beyond our control cause delays or disruptions in service delivery, we are not responsible for any user losses.

8. Customer Support

If you have any questions or issues while using topup-balance.com, please contact Customer Support.

⏰ Operating Hours:

Monday - Friday: 10:00 - 19:00 (GMT+7)
Saturday - Sunday: No fixed schedule

Please notify us immediately of any errors or issues through the Contact Form on the Contact Us page.

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